Shipping policy

 

Here is a Shopify‑compliant SaaS Digital Shipping Policy tailored for:

Divitiae Terrae LLC
Owner of ClearScope AI V1.0 (Janitorial Manager SaaS)
Operating at www.kluje.com
Payments processed at www.kluje.app via Shopify Payments
Address: 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, USA

This policy is written specifically for digital products and SaaS subscriptions, which do not involve physical shipping. It meets Shopify’s legal page requirements and clearly explains how access is delivered.

📦 SaaS Digital Shipping Policy

ClearScope AI V1.0 — Janitorial Manager Application
Owned by Divitiae Terrae LLC

Last Updated: [Insert Date]

1. Digital Delivery Only

ClearScope AI V1.0 is a digital Software‑as‑a‑Service (SaaS) platform.
No physical goods are shipped.

All purchases made through www.kluje.app (Shopify Payments) provide digital access only.

2. Delivery Method

Upon successful payment, customers receive:

  • Immediate access to the ClearScope AI V1.0 dashboard
  • A confirmation email with login instructions
  • A receipt from Shopify Payments

Access is delivered digitally through the email address provided at checkout.

3. Delivery Time

Digital access is typically granted:

  • Instantly, within seconds of payment
  • In rare cases, within 5–10 minutes due to processing delays

If access does not appear within 15 minutes, customers should contact support.

4. Account Activation

To access the software, customers must:

  1. Complete checkout on www.kluje.app
  2. Receive the activation email
  3. Log in at www.kluje.com using the provided credentials

If the activation email is not received, customers should check spam/junk folders.

5. Subscription Access

Your subscription grants a revocable, non‑exclusive, month‑to‑month license to use ClearScope AI V1.0.

Access continues as long as:

  • Your subscription remains active
  • Payments are successfully processed

If a payment fails, access may be temporarily suspended until resolved.

6. No Physical Shipping Fees

Because ClearScope AI V1.0 is a digital service:

  • No shipping fees apply
  • No delivery carriers are used
  • No tracking numbers are issued

7. Incorrect Email or Account Issues

If a customer enters an incorrect email during checkout, Divitiae Terrae LLC is not responsible for delayed access.

Customers must contact support to correct account information.

8. Support for Delivery Issues

For any issues related to digital delivery, activation, or access, contact:

📧 marcus@kluje.com
📍 Divitiae Terrae LLC, 1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801, USA

Support is available Monday–Friday.

9. Refunds

Refunds follow the official Refund Policy:

  • 14‑day refund window for first‑time subscribers
  • No refunds for renewals or partial billing periods
  • Billing errors are fully refundable

10. Changes to This Policy

Divitiae Terrae LLC may update this Digital Shipping Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.