Refund policy

  • Divitiae Terrae LLC
  • Common‑law trademark: ClearScope AI V1.0
  • Product: Janitorial Manager Application
  • Website: www.kluje.com
  • Payment portal: www.kluje.app (Shopify Payments)
  • Address: 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, USA
  • SaaS subscription model: month‑to‑month license to use the software

This policy reflects the 14‑day refund sweet spot, the no‑refund standard for renewals, and the SaaS licensing model where the customer is purchasing access, not ownership.

You can paste this directly into your Terms of Service or Refund Policy page.

Refund Policy for ClearScope AI V1.0 (Janitorial Manager Application)

Owned and Operated by Divitiae Terrae LLC
1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, USA

1. Overview

ClearScope AI V1.0, a Janitorial Manager SaaS platform developed and owned by Divitiae Terrae LLC, is provided as a subscription‑based software service. When a customer subscribes, they are purchasing a revocable, non‑transferable, month‑to‑month license to access and use the software hosted at www.kluje.com, with final purchase and payment processing handled securely through www.kluje.app using Shopify Payments.

This Refund Policy explains the conditions under which refunds may be granted.

2. Nature of the Service

ClearScope AI V1.0 is a Software‑as‑a‑Service (SaaS) product.
Customers do not purchase the software outright.
Instead, they receive temporary licensed access to the features included in their selected subscription plan.

Because access is granted immediately upon purchase, and because SaaS is a digital service, refunds are limited and follow industry standards.

3. 14‑Day New Subscription Refund Window (Industry Standard Sweet Spot)

Divitiae Terrae LLC offers a 14‑day refund window for first‑time subscription purchases only.

A customer may request a refund within 14 days of their initial subscription payment if they are unsatisfied with the service.

Refunds will be issued to the original payment method through Shopify Payments.

This refund window applies only to:

  • First‑time subscribers
  • First billing cycle of a new account

4. No Refunds for Renewals (Monthly or Annual)

After the initial 14‑day period, all subscription payments are non‑refundable, including:

  • Monthly renewals
  • Annual renewals
  • Partial months
  • Unused time after cancellation

This aligns with standard SaaS industry practices, where access is granted immediately and resources are provisioned on demand.

5. Cancellation Policy

Customers may cancel their subscription at any time through their account dashboard.

Cancellation will stop future billing but does not trigger a refund for the current billing period.

Access to the software will remain active until the end of the paid term.

6. Billing Errors and Unauthorized Charges

Divitiae Terrae LLC will fully refund any:

  • Duplicate charges
  • Incorrect billing amounts
  • Charges made after a confirmed cancellation
  • Unauthorized transactions proven through Shopify Payments

These refunds may be issued at any time, regardless of the 14‑day window.

7. Annual Subscription Refunds

Annual subscriptions follow the same rules:

  • Refundable only within the first 14 days of the initial purchase
  • Non‑refundable after the 14‑day window
  • No prorated refunds

8. Chargebacks

Customers are encouraged to contact Divitiae Terrae LLC directly before initiating a chargeback.

Unauthorized chargebacks may result in:

  • Account suspension
  • Loss of access to ClearScope AI V1.0
  • Additional verification requirements

9. How to Request a Refund

Refund requests must be submitted via the support button  in the header through the support portal on www.kluje.com

Please include:

  • Full name
  • Email used for subscription
  • Order number (from Shopify)
  • Reason for refund request

Refunds are processed within 5–10 business days.

10. Acceptance of This Policy

By subscribing to ClearScope AI V1.0 through www.kluje.app, the customer acknowledges and agrees to this Refund Policy and understands that:

  • The software is owned by Divitiae Terrae LLC
  • They are purchasing a temporary subscription license, not ownership
  • Refunds are limited to the terms described above

 We hope you never leave us and instead ask how we can improve your user experience.